BNY Mellon, Nationwide, Verizon Discuss Great Company Keys: Culture And Customer Experience A few years ago I was interviewing Tony Hsieh CEO of Zappos who told me, “While we’re known for great service, the key is really our culture.” I have long since wanted to dig deeper into these two foundations of great companies. So on May 4, 2016 I held a roundtable with 3 leaders in human resources and customer experience to discuss that relationship, our digital future and how they engage veterans which seemed appropriate considering May as National Military Appreciation Month:
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