A Photo Is Worth 1,000 Likes: How To Create An Engaging Customer Experience At Retail What is that delicious smell? I thought to myself, as I strode into a local Anthropologie store. The scent was a little bit floral, a little bit woody, and it seemed to be saying to me, stay awhile, what’s your hurry? We have so much here for you to enjoy. So I luxuriated in the store’s signature mash-up of textures and colors, pondering items like silky smooth fabrics positioned next to birch logs and ceramics, for longer than was strictly appropriate on a school day.
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