Convenience Can Be Emotional: Lessons from Walgreens CMO Sona Chawla

Convenience Can Be Emotional: Lessons from Walgreens CMO Sona Chawla Like many women, I’ve logged countless hours at my neighborhood Walgreens. I’ll walk in for something small, like ChapStick, and inevitably check out with a full basket. I’ve always admired the company’s ability to sell so many disparate items -- from Sudafed to shampoo to sushi -- in one manageable footprint (typically about 14,000 square feet), and to do so with such consistently good service.